Transaction cancellation
Pursuant to Section 14C (c) (1) of the Consumer Protection Law, 1981 (hereinafter: “the Consumer Protection Law”), the Customer has the right to cancel the purchase by notifying the Company within fourteen days from the date of the purchase or receive of the product, or the date when the Customer received a document containing purchase details according to section 14C (b) of the Consumer Protection Law, whichever is later.
The above 14-day period is extended to four months if the Customer is a disabled person, a senior citizen or a new repatriate, provided that the participation in the transaction included a dialogue between the Company and the Customer, including through electronic communication.
If the Customer has the right to cancel the purchase in accordance with the law or as agreed otherwise with the Company, he will be able to do so by submitting a cancellation notice to the Company’s e-mail: Sharon_dafna@hotmail.com.
In the cancellation notice the Customer must specify his name, ID number and information of the product or service he wants to cancel.
In the event of cancellation of a purchase pursuant to section 14F of the Consumer Protection Law and not for the reasons stated above, provisions of the Consumer Protection Law (Cancellation of Purchase) 2010 will apply, including with regard to the condition that the Customer returns products to the seller and that the products are not damaged and used.
A customer who has purchased a product for home delivery and wishes to cancel the purchase, will notify the Company of the cancellation no later than 12 hours before the delivery time. A customer who does not notify on the set date as stated, will be charged a shipping fee.
In any case of the Customer requesting cancellation of the purchase after the product has been shipped, the Customer must return the product at his own expense as far as possible or reasonable in its original packaging, complete and without damage or spoilage to any of the Company's branches.:
The cancellation of the purchase will be in accordance with the provisions of section 14E of the Consumer Protection Law. Namely:
• In the event of cancellation due to a defect in the product or a discrepancy between the product and the details provided to it, the Company will return to the Customer within 14 days the transaction amount paid by him and cancel his commission, without cancellation fee. As soon as the product has reached the Customer, he must return it to the Company and notify the Company.
• In case of cancellation due to other reasons, the Company will return to the Customer within 14 days the same part of the transaction price paid by him and cancel his commission, except for cancellation fees at a rate not exceeding 5% of the product price or NIS 100 – whichever is lower. As soon as the product has reached the Customer, he must return it to the Company and notify the Company.
• The Company may claim damages if the value of the product has decreased as a result of a significant deterioration in its condition.
If the Customer requests return of the product, whether the product has reached the Customer or is on its way to him, the Customer will bear the cost of transporting the product.
A product whose packaging has been damaged or broken as a result of improper use will not be returned. Additional conditions: no replacement/return of a product that has been tailor made; no replacement/return of lost product parts (light bulb, battery, ink cartridge, etc.); no replacement/return of care product (for hygiene reasons); no replacement/return of a computer accessory, camera, MP3 device, software or movie that can be copied.